Shipping & Returns
We want your Emoti-me experience to be simple, enjoyable and stress-free.
If you have any questions at any stage, please don't hesitate to get in touch.
We're always happy to help.
Shipping
Every Emoti-ME garment is printed especially for you after your order is placed. Rather than holding large amounts of stock, each item is professionally printed, quality checked and shipped directly to you.
Most orders are printed within 1–2 business days before being dispatched.
Estimated delivery time is 7–14 business days, depending on your location.
Please note that we are unable to offer Express Post, as every garment is made to order before shipping.
Returns & Exchanges
We hope you absolutely love your Emoti-ME purchase.
Because every garment is printed especially for you, we encourage you to check the size guide carefully before placing your order. If you're unsure which size is right for you, please email us before purchasing. We'd much rather help you choose the right fit than have you go through the inconvenience of an exchange.
Wrong Size
If you've ordered the wrong size, we're happy to exchange it.
Please contact us within 14 days of receiving your order.
Returned garments must be:
• unworn and unwashed
• in their original packaging where possible
• free from marks, stains, pet hair and odours (including perfume, cologne, smoke, vaping or pet smells)
Customers are responsible for the cost of returning the original garment, together with the shipping cost for the replacement garment.
Faulty or Incorrect Items
If your garment arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your parcel.
We'll arrange a replacement or a full refund, including postage costs where applicable.
Change of Mind
As every Emoti-ME garment is printed especially for you after your order is placed, we are unable to accept returns or exchanges for change of mind or if you simply decide you would prefer a different design.
How to Request a Return
Please email us with:
• your order number
• your name
• the reason for your return
• photos if your item is faulty or incorrect
We'll then provide you with the return instructions.
EMAIL:
Thank you for shopping with Emoti-ME.
We hope your garment becomes a quiet reminder of how you'd like to feel each day. ♡